Refund policy

Every Horse & Oak Leather good is handcrafted to order at my workbench. Because each piece is made specifically for the customer, all sales are considered final.

Returns or refunds are not accepted due to changes of mind, personal preference, ordering the incorrect firearm model, color selection, or other customer-selected options.

If your order arrives damaged, contains a defect, or does not match your order confirmation, please contact Horse & Oak Leather within 7 days of delivery at support@horseandoakleather.com

Whenever possible, I will work with you to repair, replace, or otherwise resolve the issue at my discretion.

Minor variations in color, grain, texture, burnishing, stitch appearance, and other characteristics of natural leather and handcrafted construction are normal and are not considered defects.

Lead times are estimates and may change based on workload or circumstances. Delays alone do not constitute grounds for cancellation or refund.

Horse & Oak Leather reserves the right to decline refund or return requests that are inconsistent with this policy or where products have been used, modified, damaged, or improperly maintained after delivery.

Questions or concerns are always welcome. If something isn’t right, please reach out. My goal is to resolve legitimate issues fairly and professionally.